Caring Autism
Resources and funding

Wheel Trans Application

We hired a support person to help with JB toilet training when we first started training and that person used wheels trans and told us about the service. I looked into it but never really thought we needed it. However there were a few times where we had to make alternative travel arrangements where it would of made our lives easier if we were able to use this service. I decided to fill out the long application just in case we ever run into a situation where we need to use this. Figured out it might be worth my while. I was really just interested in the support person assistance card as I figured it will come handy one day. The bonus of this assistance card is, JB is under 12 so he is free and if I’m his support person I’m free too.

The application: Don’t be intimated by the 19 page application. The first few just explains what the service is about and gives you instructions on what to fill out.

Link to application can be found here. 

For more information go to the TTC website.

Section A contains questions about your everyday mobility and ability to use conventional transit and is completed by you/your representative. Section A also requests that you to certify that the information you/your representative have provided to Wheel-Trans is correct.

Section B is your consent to have your health care professional(s) contacted for additional information or clarification if requested.

Section C is completed by your health care professional(s) and requests your health care professional(s) to certify that the information they have provided to Wheel-Trans is correct. If you require more than one health care professional to complete the form, make copies of Sections B and C.

Section D is completed by you/your representative and allows Wheel-Trans to share your information with other transit properties within the Greater Toronto and Hamilton (GTHA) area should you wish to travel in other Regions.

Section E is to be completed if you wish to apply for the TTC Support Person Assistance Card. Some Wheel-Trans customers require additional assistance when travelling, and need a support person to travel with them. Under the TTC Support Person Policy and the AODA, a support person is one “who accompanies the person with a disability to help with communication, mobility, personal car or medical needs or with access to goods, services or facilities.” Wheel-Trans operators are unable to provide the services of a support person because they are focusing on what they do best: delivering safe and reliable transportation. If you require a support person, one has to be provided by you. If you wish to apply for a card at the same time as you submit your application, complete Section E along with your healthcare professional.

 So essentially I filled out A, B and D while JB’s ped filled out section C and E.  I choose the email method as I am able to keep a record of that and also easier to do follow ups. However scanning the documents was a nightmare but that’s another story. I emailed it right before I posted this blog so let’s see how long it takes before I get a decision. On the ttc site, it says you will get a decision within 14 days or less.
A tip for filling out section D is to just select everything. I was hesitant as why would he ever travel to Durham or Oakville but if for whatever reasons he does down the road at least he can. Apparently other transit properties in the GTHA have signed an agreement to honor each other’s eligibility decisions to make it easier for our customers. All you need to do is fill out and sign (SECTION D) of the application and we will share your information when requested by another transit agency at time of booking and they will honour your eligibility. So why not, it really is just a check mark.
I would love to hear your experience, please post a comment below so other readers can benefit from your experience. When we get approved and use this service, I will be sure to give you guys an update.


Leave a Reply

Your email address will not be published. Required fields are marked *